Contact information

Effective Date: 24-09-2026

This section provides the official business information and customer contact details for Millétopia, a brand owned and operated by Bonnappetopiia Healthyy Foods LLP. We encourage customers, distributors, retailers, business partners, and other stakeholders to contact us through our official communication channels for enquiries, assistance, or feedback.

1. Business Details

  • Brand Name: Millétopia
  • Owned & Operated By: Bonnappetopiia Healthyy Foods LLP
  • Nature of Business: Manufacturing, marketing, distribution, retail and sale of millet-based food products and related food items
  • Registered Office: 18-B AD Block, Pitampura, New Delhi 110034
  • Country of Registration: Republic of India

2. Regulatory Information

  • FSSAI Licence Number: 20251120107966257
  • GSTIN: 07ABDFB1936C1ZX
  • LLPIN / Corporate Identification: ACH-8064

The above information will be updated and maintained as required by applicable law.

3. Customer Care

For assistance relating to products, orders, deliveries, returns, or general enquiries, please contact us through our official Customer Care channel.

  • Customer Support Email: sayhello.themilletopia@gmail.com
  • Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
  • Closed: Sundays and public holidays
  • Website: www.themilletopia.com

Queries received outside business hours will be addressed on the next working day. Additional support channels such as WhatsApp Business, social media messaging, or telephone support may be introduced from time to time through our official website.

4. What We Can Help With

Customers may contact us for assistance regarding orders, product information, shipping updates, returns and replacements, payment-related queries, product quality concerns, general feedback, and business enquiries.

5. Our Customer Commitment

Every customer who chooses Millétopia deserves respectful communication, honest guidance, prompt assistance, fair resolution of concerns, transparency in our policies, and consistent support throughout their journey with us. Our objective is to build long-term relationships founded on trust rather than one-time transactions.

Our aim is to acknowledge customer queries within 24–48 business hours, provide regular updates where additional investigation is required, and resolve most customer concerns as promptly as reasonably possible.

6. How We Handle Customer Concerns

Step 1 – Understanding the Concern. We carefully review the information shared by the customer.

Step 2 – Verification. Where required, we may request supporting information such as order number, product photographs, batch number, delivery details, and a description of the issue.

Step 3 – Investigation. Our team evaluates the concern in consultation with relevant departments, including quality assurance, logistics partners, or manufacturing partners where necessary.

Step 4 – Resolution. Depending on the circumstances, the appropriate resolution may include product replacement, refund (where applicable), store credit, additional product information, corrective action, or other reasonable solutions.

Step 5 – Follow-Up. Where appropriate, we may contact customers after resolution to ensure their concern has been satisfactorily addressed and to gather feedback for continuous improvement.

7. Customer Responsibilities

To help us provide efficient support, we request that customers contact us within the timelines specified in our policies, share clear photographs where requested, communicate respectfully with our support team, and follow product storage and preparation instructions. Prompt and accurate information helps us resolve issues more effectively.

8. Product Feedback

We welcome feedback regarding product quality, taste, packaging, website experience, delivery experience, customer service, and suggestions for improvement. Every piece of feedback is valuable and contributes to the continuous improvement of our products and services.

9. Official Communication

To protect customers from fraud or impersonation, Millétopia communicates only through authorised channels. Official communications may include order confirmations, shipping notifications, customer support responses, promotional updates (where consent has been provided), policy updates, and product announcements.

We recommend customers exercise caution when responding to unsolicited messages claiming to represent Millétopia. If you are uncertain about the authenticity of any communication, please contact us through our official email before taking any action.

10. Social Media

Millétopia may maintain official profiles on selected social media platforms to engage with our community, share educational content, recipes, product launches, and company updates.

11. Business Enquiries

We welcome enquiries relating to retail partnerships, distribution opportunities, institutional supply, corporate gifting, white labelling, media and press, collaborations, and events and exhibitions. Business enquiries may be submitted through our official customer support email until a dedicated business contact is introduced.

Grievance Redressal

Effective Date: 24-09-2026

While we strive to provide high-quality products and exceptional service, we understand that concerns or grievances may occasionally arise. This Grievance Redressal Policy establishes a transparent, fair, and efficient framework for addressing customer complaints and ensuring that every genuine concern receives appropriate attention.

1. Our Principles

  • Treating every complaint with fairness and respect.
  • Investigating grievances objectively.
  • Communicating transparently throughout the resolution process.
  • Resolving genuine issues as promptly as reasonably possible.
  • Continuously improving our products and services based on customer feedback.

Our objective is not only to resolve complaints but also to strengthen long-term customer relationships.

2. Matters You May Raise

Customers may contact us regarding concerns relating to product quality, damaged products, incorrect products received, missing items, delivery issues, order processing, payment-related concerns, refund or replacement requests, website functionality, customer service experience, product information, privacy concerns, accessibility concerns, and any other matter relating to Millétopia products or services.

3. Information to Include

Every genuine concern will be reviewed individually. To help us investigate efficiently, customers are requested to include:

  • Full Name
  • Order Number (if applicable)
  • Registered Email Address
  • Contact Number
  • Description of the issue
  • Relevant photographs or supporting documents where applicable

Providing complete information helps us resolve concerns more quickly.

4. Investigation Process

On receipt of a grievance we will acknowledge it, assign the matter for review, request additional information if necessary, and keep customers informed where further investigation is required. Every grievance is reviewed carefully by the appropriate team. Depending on the nature of the concern, the investigation may involve reviewing order records, verifying shipment details, assessing product photographs, consulting manufacturing or quality assurance teams, and reviewing payment records where applicable. Our objective is to reach a fair and evidence-based resolution.

5. Resolution

Where a grievance is found to be valid, the appropriate resolution may include clarification or explanation, product replacement, refund (where applicable), store credit, corrective action, process improvements, or other reasonable remedies appropriate to the circumstances. Each grievance is resolved on its individual merits.

6. Resolution Timeline

Most grievances are expected to be resolved within 7–10 business days after receiving all necessary information. Certain matters requiring coordination with external service providers or detailed investigation may take longer. Where additional time is required, customers will be informed of the expected timeline.

7. Facilitating Efficient Resolution

To facilitate efficient resolution, we request that customers provide accurate information, share requested supporting documents, communicate respectfully with our Customer Care team, and allow reasonable time for investigation. Prompt reporting enables quicker resolution.

8. Conduct

We reserve the right to discontinue communication involving abusive, threatening, discriminatory, or unlawful conduct while continuing to process genuine grievances through appropriate channels where required.

9. Continuous Improvement

Customer feedback plays an important role in strengthening our business. We regularly review grievance trends to improve product quality, enhance customer service, refine operational processes, strengthen packaging and logistics, improve website functionality, and prevent recurrence of similar issues.

10. Grievance Officer

For matters requiring formal escalation, customers may contact our designated Grievance Officer.

  • Email: sayhello.themilletopia@gmail.com
  • Phone: +91 92204 55509
  • Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

The details of the designated Grievance Officer may be updated from time to time and will be published on our official website.

Millétopia. Rooted in tradition. Crafted for today.