Shipping policy
Effective Date: 24-09-2026
We are committed to ensuring that every product reaches you safely, efficiently, and in the best possible condition. This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and supported after purchase.
1. Shipping Coverage
Millétopia currently ships across most serviceable PIN codes within India through trusted logistics partners.
2. Order Value & Shipping Charges
- Shipping charge: ₹99 on orders below ₹749
- Free shipping: on orders of ₹749 and above
Order value thresholds are calculated on the cart value before shipping charges are added. All prices displayed are inclusive of GST. Shipping charges, where applicable, are displayed during checkout before payment is completed.
From time to time we may run free shipping promotions, minimum order value benefits, or seasonal shipping offers. Such offers remain subject to the applicable promotional terms.
3. Order Processing
Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed after business hours, on Sundays, on public holidays, or during scheduled operational closures will be processed on the next working business day.
During periods of exceptionally high demand, product launches, festive seasons, or promotional campaigns, processing times may be slightly longer. Customers will be informed where significant delays are anticipated.
4. Order Confirmation
After placing an order, customers will receive:
- Order Confirmation Email
- Payment Confirmation (where applicable)
- Shipping Confirmation once dispatched
- Tracking Information (where available)
5. Delivery Timelines
| Region | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier II & Tier III Cities | 3–7 Business Days |
| Remote Locations | 5–10 Business Days |
These timelines are estimates and should not be considered guaranteed delivery dates. Actual delivery may vary depending on courier partner performance, weather conditions, public holidays, local restrictions, natural disasters, government regulations, and operational disruptions. Millétopia shall not be liable for delays arising from circumstances beyond its reasonable control.
6. Order Tracking
You will receive Mail & SMS via Shadowfax which is our official shipping partner. Customers may use the tracking information to monitor shipment progress directly with the logistics partner. If tracking information does not update within a reasonable period, our Customer Care team will be happy to assist.
7. Delivery Address
Customers are requested to provide a complete delivery address along with any necessary landmark details. Millétopia shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply for re-dispatch.
8. Failed Delivery Attempts
Our courier partners generally attempt delivery multiple times. Where delivery cannot be completed due to customer unavailability, incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, the shipment may be returned to our warehouse.
9. Damaged Shipments
Every Millétopia order undergoes quality checks before dispatch. If a shipment arrives damaged, we request that you assist us by taking clear photographs of the parcel and product, and contacting our Customer Care team within 48 hours of delivery. Where the damage is verified to have occurred during transit, we will evaluate the matter and, where appropriate, arrange a replacement or another suitable resolution in accordance with our Returns, Refunds & Cancellation Policy.
10. Incorrect, Missing or Incomplete Orders
If you receive an incorrect product, a missing item, or an incomplete order, please notify us within 48 hours of delivery. To help us investigate promptly, customers may be requested to provide the order number, photographs of the received package, and details of the issue. Our Customer Care team will review the matter and work towards a fair resolution.
11. Delivery Delays
Delivery may occasionally be delayed due to severe weather, transport disruptions, public holidays, regulatory inspections, high seasonal demand, courier operational delays, and force majeure events. We appreciate your patience in such situations and will make every reasonable effort to keep you informed.
12. Ownership & Risk
Ownership of the products transfers to the customer upon successful delivery to the shipping address provided during checkout.
13. Payments
We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this time. All payments must be completed securely online at checkout.
14. Customer Responsibilities
Customers are expected to:
- Provide accurate delivery details.
- Monitor shipment updates.
- Be available to receive the package.
- Inspect the order promptly upon delivery.
- Notify us promptly regarding any delivery-related concerns.
Timely communication helps us resolve issues efficiently.
15. Contact Us
Customer Support Email: sayhello.themilletopia@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Website: www.themilletopia.com