Terms of service

Effective Date: 29-06-2026

Welcome to the official website of Millétopia, a brand owned and operated by Bonnappetopiia Healthyy Foods LLP ("Millétopia", "we", "our", or "us"). These Terms of Service govern your access to and use of our website, products, and services.

1. Eligibility

By using our website, you represent and warrant that:

  • You are legally capable of entering into a binding agreement under the applicable laws of India.
  • The information provided by you is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will comply with all applicable laws and regulations while using our services.

2. Orders & Order Acceptance

Once an order is placed, you will receive an order confirmation acknowledging receipt of your request. This confirmation does not constitute acceptance of your order. Millétopia reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability.
  • Pricing or typographical errors.
  • Suspected fraudulent activity.
  • Incomplete or inaccurate customer information.

3. Product Information

We make every effort to describe our products accurately. However:

  • Product packaging may occasionally differ from website images.
  • Natural ingredients may exhibit minor variations in appearance or colour.
  • Nutritional values are approximate unless otherwise stated.
  • Product formulations may change as part of continuous improvement or regulatory compliance.

4. Pricing

Prices are subject to change without prior notice. Applicable taxes, shipping charges, and promotional discounts, where relevant, will be displayed during checkout before payment is completed. Millétopia reserves the right to correct any pricing errors that may occur inadvertently.

5. Payments

Payments are processed through secure third-party payment gateways. Millétopia does not store complete credit card, debit card, UPI PIN, CVV, or similar sensitive payment credentials. Accepted payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Digital Wallets

We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this time. All payments must be completed securely online at checkout.

Payment processing remains subject to the terms and policies of the respective payment service providers.

6. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by our Returns, Refunds & Cancellation Policy.

7. Prohibited Use

You must not:

  • Use the website for unlawful or fraudulent purposes.
  • Attempt unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality or security.
  • Copy, reproduce, or exploit website content without written permission.
  • Use automated software, bots, or scraping tools without authorisation.
  • Impersonate another individual or organisation.

Violation of these Terms may result in suspension of website access and other legal remedies where appropriate.

8. User Accounts

Where customer accounts are available, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting unauthorised access to your account.
  • Updating your account information promptly.
  • Informing us immediately of any suspected unauthorised use.

9. Customer Reviews & User Content

We welcome customer reviews, comments, photographs, recipes, testimonials, and other user-generated content. By submitting such content, you confirm that:

  • You own or have permission to share the content.
  • The content is accurate and lawful.
  • It does not infringe the rights of others.
  • It is free from defamatory, offensive, or misleading material.

10. Intellectual Property

All intellectual property associated with Millétopia, including but not limited to brand name, logo, tagline, product names, product descriptions, packaging designs, label artwork, product photography, videos, illustrations, website design, website content, blogs, recipes, educational content, social media content, marketing materials, promotional campaigns, graphics, icons, colour schemes, and design elements, remains the exclusive property of Bonnappetopiia Healthyy Foods LLP or its licensors. Unauthorised use is strictly prohibited.

Millétopia is the brand identity of Bonnappetopiia Healthyy Foods LLP. Nothing contained in these Terms or on our website grants any licence or right to use our trademarks without our prior written permission.

All original content created by or for Millétopia is protected by copyright. The recipes, formulations, preparation methods, product concepts, and proprietary product development processes used by Millétopia represent valuable intellectual property. Customers are welcome to prepare meals using our products.

Visitors to our website may:

  • View website content.
  • Download or print material for personal, non-commercial use.
  • Share links to our website.

Visitors must not:

  • Copy substantial portions of website content.
  • Reproduce product descriptions.
  • Republish articles without permission.
  • Mirror our website.
  • Use automated scraping tools.
  • Extract product databases.
  • Use our content for commercial purposes without written authorisation.

All photographs appearing on our website, packaging, catalogues, advertisements, and social media platforms are protected by copyright and must not be copied, edited, reused, sold, distributed, used in advertisements, or used on third-party websites.

Where customers tag or mention Millétopia publicly, we may request permission to feature such content (reviews, photographs, videos, recipes, testimonials, and social media posts) on our website, social media platforms, marketing materials, or promotional campaigns. Ownership of the original content always remains with the customer unless otherwise agreed in writing.

Where third-party trademarks, logos, software, or content are used, they remain the property of their respective owners. Any reference to third-party products or services is made solely for informational purposes and does not imply ownership or endorsement unless expressly stated.

If you believe that content appearing on the Millétopia website infringes your intellectual property rights, please contact us with your full name, contact information, a description of the work concerned, evidence of ownership, and supporting documentation where available. We will review all genuine notices promptly and take appropriate action where necessary, which may include requests for removal of infringing material, suspension of website access, legal proceedings, claims for damages where appropriate, and other remedies available under applicable law.

Customers, media organisations, retailers, distributors, and business partners wishing to use Millétopia branding, photographs, or marketing materials should obtain prior written approval. Permission may be granted for legitimate purposes where the proposed use aligns with our brand standards.

11. Promotional Activities

From time to time, Millétopia may conduct promotions, contests, giveaways, or discount campaigns. Such activities may be governed by additional terms specific to the promotion. In the event of any inconsistency, the promotional terms shall prevail for that campaign.

12. Limitation of Liability

Our total liability, where established, shall not exceed the amount actually paid by the customer for the relevant order.

To the fullest extent permitted by applicable law, Millétopia shall not be liable for indirect damages, incidental damages, consequential damages, special damages, loss of profits, loss of business opportunities, loss of goodwill, or loss of data arising from the use of our website or products. Nothing in these Terms excludes liability that cannot legally be excluded.

13. Force Majeure

Millétopia shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, pandemics, epidemics, government actions or restrictions, regulatory actions, war, civil unrest, labour disputes, transportation disruptions, utility failures, cybersecurity incidents, internet outages, acts of God, and any other unforeseen circumstances beyond our reasonable control. Where practicable, we will make reasonable efforts to minimise the impact of such events on our customers.

14. Website Usage

By using our website, you confirm that you have read this section, agree to comply with its provisions, will use the website only for lawful purposes, and accept responsibility for your activities while using our website. If you do not agree, you should discontinue use of the website.

Visitors may browse our website, purchase products, read educational content, contact Customer Care, subscribe to newsletters, share publicly available content through legitimate means, and access information for personal and non-commercial purposes.

Visitors must not attempt unauthorised access to our systems or servers, introduce viruses, malware, spyware, ransomware, or other harmful software, use bots, crawlers, scrapers, or automated tools without written permission, copy or reproduce website content for commercial purposes, interfere with website security, impersonate another individual or organisation, upload unlawful, defamatory, abusive, discriminatory, or offensive content, circumvent website security measures, or attempt to disrupt the website's normal operation.

Website access may occasionally be interrupted due to scheduled maintenance, software updates, technical issues, internet service disruptions, cybersecurity measures, or circumstances beyond our reasonable control. Millétopia does not guarantee uninterrupted or error-free availability of the website at all times.

Product information may change, prices may be updated, images are provided for illustrative purposes, and product availability may vary. Customers should always refer to the product packaging for the most current product-specific information.

Our website may contain links to third-party websites for the convenience of our visitors. These links do not imply endorsement or approval of those websites, their content, privacy practices, availability, or the products or services they offer.

To help maintain a secure online environment, users must not attempt to interfere with website performance, bypass authentication mechanisms, or access data belonging to other users. Any suspected security incidents may be investigated and, where appropriate, reported to the relevant authorities.

We may suspend or restrict access where a user breaches these Terms, violates applicable laws, engages in fraudulent activity, misuses website services, compromises website security, or infringes intellectual property rights. Such action may be taken without prior notice where required to protect the website, our customers, or our business.

These Terms should be read together with our Privacy Policy and Cookie Policy.

15. Disclaimer

Millétopia reserves the right to modify product information, specifications, packaging, pricing, policies, and website content without prior notice.

Product images are intended for illustrative purposes only. Colours, textures, and appearance may vary slightly due to natural ingredients and photography. Packaging design may change from time to time. Ingredient sourcing may vary depending on seasonal availability while maintaining product quality and applicable regulatory requirements.

Nutritional Information. Nutritional values displayed on our packaging or website are prepared using laboratory analysis, recognised food composition databases, or both, in accordance with applicable regulations. Because our products contain natural agricultural ingredients, slight variations may occur due to seasonal conditions, crop characteristics, natural ingredient variation, and manufacturing tolerances. Accordingly, nutritional values should be considered approximate unless otherwise specified. The information published by Millétopia is not intended to replace professional medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease, unless expressly permitted under applicable law and supported by appropriate regulatory approval.

Allergens. Certain Millétopia products may contain allergens or may be manufactured in facilities that also process ingredients such as gluten-containing cereals, milk, soy, peanuts, tree nuts, sesame, and other common allergens. Customers with known allergies or food sensitivities should carefully review the ingredient list and allergen declaration before consuming any product. Millétopia cannot guarantee the complete absence of trace allergens unless expressly stated on the product packaging.

Actual preparation results may vary depending on cooking methods, equipment used, ingredient variations, and individual preferences.

Although we strive to maintain uninterrupted access to our website, Millétopia does not guarantee that the website will always be continuously available, free from interruptions, error-free, or free from technical issues. Temporary interruptions may occur due to maintenance, technical updates, internet disruptions, or circumstances beyond our reasonable control.

Our website may include references or links to third-party websites, products, or services for informational purposes. Millétopia does not control or endorse third-party content and accepts no responsibility for third-party privacy practices or information published by external organisations. Customers access third-party websites at their own discretion.

To the extent permitted by law, Millétopia accepts no liability arising from use of our website, reliance on information published by us, purchase or use of our products, temporary website interruptions, or circumstances beyond our reasonable control. Nothing contained in this Disclaimer excludes liability where such exclusion would be unlawful.

Millétopia reserves the right to update this Disclaimer from time to time to reflect changes in business practices, product portfolio, legal requirements, regulatory developments, and website functionality. The revised version shall become effective upon publication unless otherwise specified.

16. General Legal Provisions

Governing Law. These Terms, together with all policies published by Millétopia, shall be governed by and interpreted in accordance with the laws of the Republic of India.

Jurisdiction. Subject to applicable law, any dispute arising from the use of the Millétopia website, purchase of our products, interpretation of our policies, business transactions with Millétopia, or any matter connected with our products or services, shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law. Where reasonably possible, both parties agree to first attempt an amicable resolution before initiating formal legal proceedings.

Consumer Rights & Severability. Nothing contained in these Terms limits any rights available to consumers under applicable law. The remaining provisions shall continue in full force and effect. Where possible, any invalid provision shall be interpreted in a manner that most closely reflects its original commercial intent while remaining legally enforceable.

Waiver & Assignment. Failure by Millétopia to enforce any provision shall not constitute a waiver of that provision or of any other right available to us. Any waiver shall be effective only if expressly made in writing by an authorised representative of Millétopia. A waiver granted in one circumstance shall not constitute a continuing waiver in future situations. Customers may not assign or transfer their rights or obligations arising under these policies without our prior written consent.

Suspension. We may suspend or restrict access in the event of breach of these Terms or our policies, unlawful use of our website, fraudulent activity, violation of applicable laws, infringement of third-party rights, or misuse of our products or services.

Electronic Communications. Electronic communications may include order confirmations, shipping updates, customer support responses, policy updates, promotional communications (where consent has been provided), and legal notices. Electronic communications shall satisfy any legal requirement that such communications be made in writing where permitted by applicable law.

Policy Updates. Millétopia continually reviews its policies to ensure they remain accurate, practical, and compliant with evolving legal and business requirements. Accordingly, we reserve the right to amend, revise, or update these Terms from time to time. The latest published version shall supersede previous editions unless otherwise stated. Updated versions become effective upon publication on our website unless otherwise specified.

Interpretation. Headings and section titles are included solely for convenience and shall not affect the interpretation of any provision.

No Partnership. Nothing contained in these Terms shall be interpreted as creating a partnership, a joint venture, an agency relationship, an employment relationship, or a fiduciary relationship between Millétopia and any customer, visitor, supplier, distributor, or other third party.

17. Contact

Millétopia, a brand of Bonnappetopiia Healthyy Foods LLP
Registered Office: 18-B AD Block, Pitampura, New Delhi 110034, India
Customer Support Email: sayhello.themilletopia@gmail.com
Website: www.themilletopia.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Millétopia. Rooted in tradition. Crafted for today.