Refund policy

Effective Date: 29-06-2026

We take great care in manufacturing, packaging, and dispatching every order to ensure that our products reach you in excellent condition. As our products are food items with a limited shelf life, certain restrictions apply to returns and refunds in the interest of food safety and hygiene. This policy explains the circumstances under which returns, replacements, cancellations, and refunds may be processed.

1. Food Safety Restrictions

Due to food safety and hygiene requirements, opened, used, or consumed food products cannot be accepted for return. Accordingly, returns are accepted only in the limited situations described in this Policy.

2. When You May Raise a Claim

Please contact us if:

  • You received an incorrect product.
  • Your order was incomplete.
  • The product appears defective upon delivery.
  • The package arrived opened or tampered with.
  • The product was damaged in transit.

To assist us in investigating the matter, customers should notify us within 48 hours of receiving the order.

3. Information Required

When requesting a replacement or resolution, customers may be asked to provide:

  • Order Number
  • Full Name
  • Registered Email Address
  • Contact Number
  • Clear photographs of the outer package, the shipping label, the product received, the batch number (if visible), and the nature of the damage or issue

Providing complete information allows us to resolve concerns more efficiently.

4. Possible Resolutions

Where a claim is verified, Millétopia may, at its discretion:

  • Replace the affected product;
  • Replace the complete order (where appropriate);
  • Provide store credit; or
  • Issue a refund.

5. Refund Policy

Refunds are generally considered only in circumstances where:

  • A replacement cannot reasonably be arranged.
  • Delivery could not be completed due to reasons attributable to Millétopia.
  • The order was cancelled by Millétopia before dispatch.
  • Another resolution is considered appropriate after review.

Approved refunds are processed to the original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.

6. Situations Where Returns or Refunds Are Not Available

Returns and refunds are not available where:

  • The customer simply changes their mind after delivery.
  • The product has been opened or consumed.
  • The issue is reported after 48 hours of delivery without a valid reason.
  • Incorrect shipping information was provided by the customer.
  • Delivery failed because the customer was unavailable.
  • Personal taste or preference differs from customer expectations.

7. Order Cancellation

Customers may request cancellation only before the order has been processed for dispatch. Once an order enters processing, packaging, or shipment, cancellation may no longer be possible.

8. Payment Method

We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this time. All payments must be completed securely online at checkout.

9. Quality Checks Before Dispatch

Every order undergoes quality checks before dispatch, covering packaging integrity, batch details, and product condition. Despite these precautions, if an issue occurs, please contact our Customer Care team within 48 hours of delivery so we can investigate.

10. Fraud Prevention

To protect our customers and business from fraudulent claims, Millétopia reserves the right to:

  • Verify all claims before approving refunds or replacements.
  • Request additional photographs or information.
  • Reject claims that appear fraudulent, misleading, or inconsistent with available evidence.

Such measures help ensure fairness for all customers.

11. Limitation of Liability

Millétopia's liability under this Policy is limited to the replacement, refund, or store credit approved after review.

12. Contact Us

To raise a return, replacement, cancellation, or refund request, please contact:

Customer Support Email: sayhello.themilletopia@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Website: www.themilletopia.com

While food safety requires certain limitations on returns, our commitment to fairness, transparency, and customer satisfaction remains unwavering.