Legal notice
Product Quality & Food Safety Policy
Effective Date: 29-06-2026
Every product we create is developed with the objective of delivering safe, wholesome, and high-quality food that our customers can enjoy with confidence. Maintaining food safety requires a shared responsibility between the manufacturer, retailer, logistics partners, and the customer. This Policy explains our standards for product quality, storage, handling, and customer responsibilities.
1. Our Quality Standards
Our products are made with carefully selected ingredients, hygienic manufacturing practices, quality assurance throughout production, safe packaging suitable for food products, and batch traceability. Every batch is produced with the objective of maintaining consistency, safety, and product integrity.
2. Regulatory Compliance
Millétopia products are manufactured in facilities that comply with the applicable regulations of the Food Safety and Standards Authority of India (FSSAI) and other relevant statutory requirements. All products are labelled in accordance with applicable Indian food labelling regulations, and labels include:
- Ingredient list
- Nutritional information
- Net quantity
- Batch number
- Manufacturing date
- Best Before date
- Storage instructions
- FSSAI Licence Number
- Vegetarian symbol
- Customer care details
Customers should always refer to the product label for the most accurate and up-to-date information.
3. Ingredient Sourcing
Every ingredient is evaluated for suitability before being used in production. We continually review sourcing practices to maintain consistency and improve product quality.
4. Manufacturing Standards
Our manufacturing partners are expected to maintain appropriate hygiene, sanitation, and quality control practices throughout the production process, including clean production environments, equipment sanitation, quality inspections, batch monitoring, packaging integrity checks, and product traceability.
5. Packaging
Our packaging is designed to preserve freshness, protect against contamination, maintain product integrity during transportation, and provide important product information. Customers are encouraged not to consume products if the packaging appears tampered with, damaged, or improperly sealed.
6. Storage Instructions
Unless otherwise specified on the product label, customers are advised to store products in a cool and dry place, keep them away from direct sunlight, avoid excessive heat or moisture, reseal opened packs wherever possible, and transfer contents to an airtight container after opening if appropriate.
7. Shelf Life
Customers are advised to check the Best Before date before consumption, consume opened products within a reasonable period, and avoid consuming products after their expiry date.
8. Preparation
Customers should carefully follow the preparation instructions printed on the product packaging. Preparation methods may vary depending on the product. Failure to follow recommended cooking instructions may affect taste, texture, or product performance.
9. Nutritional Information
Nutritional values displayed on our packaging are prepared using laboratory analysis, recognised food composition databases, or both, in accordance with applicable regulatory requirements. Natural agricultural ingredients may exhibit minor variations due to seasonal conditions, crop variations, natural growing environments, and ingredient sourcing.
10. Allergens
Some Millétopia products may contain or be processed in facilities that also handle ingredients such as gluten-containing cereals, milk, soy, tree nuts, peanuts, sesame, and other allergens. Customers with food allergies or dietary sensitivities should carefully read the ingredient list and allergen declaration before consuming any product.
11. Product Variations
As our products contain natural ingredients, slight variations may occasionally occur in colour, texture, shape, aroma, and taste. Such variations are generally natural and do not necessarily indicate a defect or compromise in quality.
12. Customer Responsibilities
To help maintain product quality, customers should inspect the package upon delivery, store products according to the instructions provided, keep products away from moisture, follow preparation instructions, check expiry dates before use, and contact us promptly if any product appears damaged or defective.
13. Product Recalls
Although every effort is made to maintain the highest standards of quality, Millétopia reserves the right to initiate a product recall if necessary for customer safety or regulatory compliance. In such an event we will notify customers through appropriate communication channels, publish relevant information on our website where appropriate, provide clear instructions regarding affected products, and work with regulatory authorities and distribution partners as required. Customer safety will always remain our highest priority.
When reporting a product quality concern, please provide the order number, product name, batch number, manufacturing date, and a description of the concern. This information helps us investigate efficiently and maintain our quality standards.
Regulatory Compliance Policy
Effective Date: 29-06-2026
Millétopia is committed to operating with integrity and in accordance with the laws, regulations, and standards applicable to the manufacture, sale, marketing, and distribution of food products in India. Compliance is not simply a legal obligation; it is an extension of the trust our customers place in us.
1. Food Safety & Standards Authority of India (FSSAI)
Millétopia operates in accordance with the applicable provisions of the Food Safety and Standards Act, 2006, and the regulations framed thereunder. Where required, our product labels include the FSSAI Licence Number, product name, ingredient list, nutritional information, net quantity, batch number, manufacturing date, Best Before date, storage instructions, vegetarian symbol, and customer care details. Customers should always refer to the product packaging for the latest product-specific information.
2. Product Labelling
Our labels are designed to help customers make informed purchasing decisions by providing information relating to ingredients, nutrition facts, allergens (where applicable), preparation instructions, storage guidance, manufacturer details, and customer care information. We periodically review our labels to ensure compliance with applicable legal requirements and industry standards.
3. Product Claims
Customer trust is built on honesty. Accordingly, Millétopia does not knowingly make misleading, false, or unsubstantiated claims regarding its products. Unless supported by applicable scientific evidence and permitted by law, we avoid claims relating to disease prevention, medical treatment, guaranteed health outcomes, weight loss promises, and therapeutic benefits. Our communication focuses on factual product information and responsible consumer education.
4. Advertising Standards
Our advertising is intended to be truthful, responsible, respectful, transparent, and consistent with applicable advertising regulations. We do not intentionally publish advertisements that mislead consumers, disparage competitors, exploit fear or misinformation, or encourage unsafe consumption practices.
5. Consumer Protection
Millétopia respects the rights of consumers under applicable Indian consumer protection laws. Customers are entitled to accurate product information, fair pricing, transparent policies, responsive customer service, and appropriate resolution of genuine concerns.
6. Tax Compliance
Millétopia complies with applicable taxation laws, including the collection and remittance of Goods and Services Tax (GST), where applicable. Tax invoices are issued in accordance with statutory requirements.
7. Packaging Compliance
Our packaging is designed to comply with applicable legal requirements while protecting product quality during storage and transportation. Packaging may include mandatory declarations such as manufacturer information, net quantity, batch details, MRP, FSSAI Licence Number, nutritional information, and customer care details. Packaging specifications may evolve over time to reflect regulatory updates or improvements in product presentation.
8. Environmental Responsibility
Millétopia recognises its responsibility towards sustainable business practices. We work to reduce unnecessary packaging, improve operational efficiency, encourage responsible consumption, evaluate environmentally conscious packaging alternatives, and support agricultural practices that contribute to long-term sustainability.
9. Ethical Business Practices
Integrity guides every aspect of our business, including fair business dealings, honest communication, respectful partnerships, responsible sourcing, compliance with contractual obligations, and professional conduct in all business relationships.
10. Regulatory Updates
Food laws and regulations continue to evolve. Millétopia regularly reviews its policies, product labels, packaging, and operational practices to align with applicable legal and regulatory developments.
11. Customer Responsibility
We request that customers follow preparation and storage instructions, check allergen information, contact us with any product-related questions, and inform us promptly if they identify any product quality concerns.
Accessibility Statement
Effective Date: 29-06-2026
Our commitment extends beyond the products we create; it also guides how we design and maintain our digital experiences. We aim to make our website and online services as accessible, inclusive, and user-friendly as reasonably possible for all visitors, including individuals with disabilities. Accessibility is an ongoing journey, and we continuously strive to improve the usability of our digital platforms.
1. Our Aim
We want our digital experience to be inclusive, accessible, easy to navigate, user-friendly, and respectful of diverse user needs. We recognise that accessibility enables more people to engage with our products, services, and educational content independently and confidently.
2. Accessibility Principles
When developing and improving our website, we aim to maintain logical page structure and navigation, support keyboard navigation where reasonably practical, use meaningful headings and page titles, provide alternative text for important images wherever appropriate, ensure sufficient colour contrast for readability, design pages that function across desktop, tablet, and mobile devices, and improve compatibility with commonly used assistive technologies where reasonably feasible.
3. Continuous Improvement
Technology and accessibility standards continue to evolve. We work on improving website navigation, reviewing accessibility features, and addressing customer feedback relating to accessibility.
4. Third-Party Services
Certain areas of our website may incorporate services provided by trusted third-party providers, including payment gateways, shipping integrations, analytics tools, social media platforms, and embedded content. While we carefully select our service providers, we may not have complete control over the accessibility of third-party platforms. Where possible, we encourage our partners to maintain accessibility standards consistent with their own policies and applicable regulations.
5. Compatibility
Our website is designed to function on most modern web browsers and commonly used devices. Some older browsers or unsupported software may not display all features as intended.
6. Alternative Assistance
If you experience difficulty placing an order, accessing policies, or using website features, our Customer Care team will be pleased to assist you, providing reasonable support so that every customer can access our products and services.
7. Accessibility Feedback
We value feedback from our customers. If you encounter an accessibility issue or have suggestions that could help us improve the usability of our website, we encourage you to contact us at sayhello.themilletopia@gmail.com, including the webpage or feature involved, a description of the issue encountered, the device and browser being used, and any assistive technology, where applicable. Your feedback helps us build a more inclusive experience for everyone.
Frequently Asked Questions
General
What is Millétopia?
Millétopia is a modern Indian food brand dedicated to bringing the goodness of ancient grains into everyday life through thoughtfully crafted millet-based foods that combine tradition with convenience.
Why does Millétopia focus on millets?
Millets have been an integral part of Indian agriculture and cuisine for centuries.
Where are your products manufactured?
Our products are manufactured in facilities that comply with applicable Indian food safety regulations and quality standards.
Are your products vegetarian?
All vegetarian products carry the appropriate vegetarian symbol as required under applicable regulations.
Where can I find nutritional information?
Nutritional information is provided on every product label and on the relevant product pages of our website where applicable.
Orders
How long will delivery take?
Typically 2–7 business days depending on your location.
Can I cancel my order?
Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.
How can I track my order?
Tracking information will be shared once your order has been shipped.
Returns
Can I return food products?
Due to food safety requirements, returns are accepted only in the circumstances described in our Returns, Refunds & Cancellation Policy.
Allergies
Do your products contain allergens?
Please refer to the ingredient list and allergen declaration on each product before consumption.
Contact Us
Millétopia, a brand of Bonnappetopiia Healthyy Foods LLP
Customer Support Email: sayhello.themilletopia@gmail.com
Website: www.themilletopia.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Millétopia. Rooted in tradition. Crafted for today.